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FAQ

Payments

How can I make payment for my purchases?
You can make payment in 2 different ways: a) Pay using a credit card. In this case, your order will be processed as soon as we receive the order. b) Pay using Paypal.. Our trusted payment gateways use SSL encryption technology to protect your card information. If I dont want to order on line, can I also place an order over the phone? Sorry, at present we dont take orders over the phone.

How will I be contacted if I do not have an e-mail address?
Our customer service representative will contact you via telephone.

What kind of credit card security do you operate?
SMORAinternational.com is concerned with keeping the information you submit to us secure and private . We want to provide you with a fast and easy purchase process . We can accept credit card payments and provide you with the safety and comfort you demand when ordering on the Internet. SMORAinternational.com offers you the advantage of placing your order online using secure servers and encryption . Your purchases, credit card information, and personal data are encrypted and secured through a link to our commerce server. During the completion of your order, you will be linked from our web pages to customized screens on our secure server. Your information is encrypted during its trip across the Internet to prohibit viewing by a third party .
Our Cookies -
A " cookie " is a small piece of information that is sent from a Web server to your computer and stored in a file on your hard disk. They act as "labels", showing that you have visited a particular Web page. Many users are concerned with the use of cookies . SMORAinternational.com will place a cookie on your hard drive only for the purpose of recognizing you upon return to our site . We do not store your purchase information in this file but instead store it securely in our database. If you do delete your cookie, you will just be asked to sign in when you return.

How does the new online payment system work?
The credit card information you enter into the order form is directly authorized by your bank or Credit Card Company. Once we receive their authorization, your order is finalized. You will know right away if your credit card was accepted.

What are the reasons my credit card might be refused?
Banks and credit card companies refuse authorization of credit cards for a specific number of reasons, including:
The credit card number entered is not a valid number (often the result of a typo error).
The credit card does not have enough credit balance left to pay for the order.
The billing address entered in the order form does not exactly match the address in your credit card statement (also sometimes the result of a typo error).
The expiration date of the credit card is not entered correctly (also sometimes the result of a typo error).
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Buy Batteries Online at Smora International !

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