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FAQ

Shipment

What is SMORAinternational.com Shipping Policy?
Most orders are shipped within 2-3 business days of receiving your order, by Registered Air Mail ,however, actual shipping time depends upon availability of merchandise and credit verification. No orders are processed or shipped on Saturdays , Sundays or Holidays. In the event of delays, every effort will be made to contact you by phone, e-mail or mail. If the delay is due to backorder or Out of Stock you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order.

Does SMORAinternational.com pay the return shipping cost for defective merchandise?
No,SMORAinternational.com does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to us, we will replace the item and ship the replacement to you at no charge. SMORAinternational.com will employ every resource it has to ensure that your item is replaced promptly, without hassle.

What is your return policy?
Click here to refer to our return Policy section for more details. In Stock/Out of Stock items SMORAinternational.com has a "dynamic" inventory. That means that if you see an item on our website, it is in stock at the time you saw it. In most cases, we do not display items that are out of stock. Though we do our best to make sure the products we offer are always available, we occasionally sell out of particular items after it has been ordered. In that case, we will notify you as quickly as possible. If your order contains multiple items, we will adjust the out-of-stock item off of your order so that we can send the remaining items out to you without delay.

How my products are packed?
SMORAinternational takes every care while packing the product before it is shipped finally . The product is packed in suitable envelope with bubble protection for safe delivery of the same.

Why was my order sent in multiple packages when it all could have fit in one box?
The most common reason why multiple boxes are used is for a single order is that SMORAinternational.com uses multiple warehouse locations. If items are stocked in different warehouses, they cannot be boxed together. Are shipping costs added cumulatively for each item I order, or do they decrease when multiple items are purchased together? When you order multiple items together, your shipping cost is usually reduced, according to weight and size, safety and insurance required. Simply place all items you wish to purchase in the shopping cart, pick your state and method of shipping and apply the shipping calculator. You will be shown a total shipping cost that includes any applicable reductions. For certain items, due to significant shipping discounts already offered by SMORAinternational.com, the shipping will be added cumulatively, unless multiple items are purchased. Your shipping charge is always as per the website.

Does SMORAinternational.com ship internationally?
Yes, SMORA INTERNATIONAL does ship internationally worldwide.

How long is the waiting period before I am able to file a claim for a lost, damaged, misdelivered or tampered package?
Contact Customer Care via the Contact Us Page within 15 business days from the date of shipment
If your order was lost while in transit, please contact Customer Service within 15 business days of not receiving your order.

What is the time frame for delivery? Will I get Tracking number ?
The usual delivery time is 10-12 business days by Registered Air Mail. Sometimes it may take a little bit longer. Once we ship out the item by Registered mail we will send you invoice,the invoice will show the Tracking Number to that specific address.

Does SMORAinternational.com deliver to APO or FPO addresses?
Yes, we deliver to APO/FPO addresses. APO/FPO orders take ten to fifteen working days to deliver. However, SMORAinternational.com cannot control delivery time. Some APO/FPO orders may require even 6-8 weeks of lead time.

Does SMORAinternational.com deliver to P.O. Boxes?
SMORAinternational.com does not ship to standard P.O. Boxes and residential P.O. Boxes .
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